在 Windows Server 2016 下 MS 365 更新到 v2412 後，包含 OneNote 的應用出現崩潰
2025-02-07
數字筆記珍寶
微軟官方 2025年1月17日 的更新支持文檔中，承認包括 Outlook、Word、OneNote 在內的 Office 應用在 Windows Server 2016 下更新到 v2412，存在崩潰現象。
最後更新時間：2025-1-17
問題
更新到版本 2412（內部版本 18324.20168）或版本 2412（內部版本 18324.20190）後，Microsoft 365 應用程序可能會在 Windows Server 2016 上崩潰。
在 Windows 事件日誌查看器中會記錄為 Event 1000 或者 Event 1001。
狀態：修復
團隊已針對此問題實施了修復程序，該修復程序在版本 2412（內部版本 18324.20194）中提供。有關更多信息，請轉到當前頻道的發行說明。
暫時解決辦法
為暫時解決該問題，請退回以前版本 2411 (Build 18227.20152)：
- 用管理員權限打開命令行
-
粘貼執行以下 2 個命令
- cd %programfiles%\Common Files\Microsoft Shared\ClickToRun
- officec2rclient.exe /update user updatetoversion=16.0.18227.20152
- 為防止 Office 更新回最新版本，您可以通過單擊文件 -》Office 帳戶 -》更新選項、禁用更新來關閉更新。
ISSUE
After updating to Version 2412 (Build 18324.20168) or Version 2412 (Build 18324.20190), Microsoft 365 applications may crash on Windows Server 2016.
You can confirm if this is the issue by looking at the Windows Event Viewer Application Log for crash Event 1000 or Event 1001, and the following event details:
Faulting application name: WINWORD.EXE, version: 16.0.18324.20168, time stamp: 0x677832b6
Faulting module name: KERNELBASE.dll, version: 10.0.14393.5850, time stamp: 0x64253b64
Exception code: 0xc06d007e
Fault offset: 0x000dcd42
Faulting process id: 0xb1b8
Faulting application start time: 0x01db655766958e10
Faulting application path: C:\Program Files (x86)\Microsoft Office\Root\Office16\WINWORD.EXE
Faulting module path: C:\Windows\System32\KERNELBASE.dll
STATUS: FIXED
The team has implemented a fix for this issue which is available in Version 2412 (Build 18324.20194). For more information, go to Release notes for Current Channel.
WORKAROUND
To work around the issue, you can revert to the prior Version 2411 (Build 18227.20152):
- Open a Command Prompt in Administrator context.
-
Type or paste the two commands into the Command Prompt window and press Enter after each:
- cd %programfiles%\Common Files\Microsoft Shared\ClickToRun
- officec2rclient.exe /update user updatetoversion=16.0.18227.20152
- To prevent Office updating back to the latest build you can turn off updates by clicking File, Office Account, Update Options, Disable Updates.
- Put a reminder on your calendar for February 11th to re-enable updates. Or check back on this Known Issue in case it is addressed sooner.
The builds to revert are taken from the Update History page, for more information please go to Update history for Microsoft 365 Apps (listed by date).
OneNoteGem
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