事件：2016年8月17日，突然 OneNote 筆記本被清空
2019-11-13
數字筆記珍寶
問題：
2016年8月17日，OneNote 用著用著，突然筆記本被清空。顯示：
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2016年8月17日，OneNote 用著用著，突然筆記本被清空。顯示：
此處沒有任何分區。
單擊此處可添加分區。
可能原因：
這是在 Windows 10 更新中，然後就突然出現這個問題。
解決辦法：
來自 OneNote 小組產品經理的解釋
這是在 Windows 10 更新中，然後就突然出現這個問題。
解決辦法：
- 關閉這個筆記本，如：ForTestNotebook.
- 關閉用戶賬號。
- 重新登錄用戶賬號。
- 重新從“文件”選項卡 -> “打開”項 -> “從 OneDrive 打開”，找到該筆記本，重新打開，同步下來就好。
來自 OneNote 小組產品經理的解釋
Hey /r/OneNote,
I'm a Product Manager on the OneNote team responsible for OneNote's sync and storage infrastructure. As many of you noticed yesterday, some OneNote users opening the app were shocked to see that OneNote seemed to have deleted all their notes!
Fortunately, that wasn't the case. The OneDrive team made a change to their service which started serving improperly formatted notebook URLs to OneNote clients. OneNote didn't know what to do with URLs which had a "^" character in them, as many curious users discovered for themselves. When our app attempted to search the location for the sections it thought were in the notebook, it couldn't find any and proceeded to hide sections that were already downloaded from the user as it thought they didn't exist.
Thankfully, the OneDrive team quickly fixed this issue and we're thinking about updating our modern clients to fail more gracefully when given URLs like the ones returned by OneDrive.
On behalf of the OneNote team, I want to say we're sorry for any inconvenience or stress we might've caused! Thanks for sticking with us and being fans of the product we're building.
Also - huge thanks to /u/redarcher09 and /u/rannelvis whose diagnoses tipped us off to what was causing this problem. Without this feedback, there'd be a good chance of this issue still not being resolved.
Thanks again for the feedback and unprompted troubleshooting info. While the Product team might not always be super active on this subreddit, rest assured we're big time lurkers and really value your input. We have the best users! :)
Grant
I'm a Product Manager on the OneNote team responsible for OneNote's sync and storage infrastructure. As many of you noticed yesterday, some OneNote users opening the app were shocked to see that OneNote seemed to have deleted all their notes!
Fortunately, that wasn't the case. The OneDrive team made a change to their service which started serving improperly formatted notebook URLs to OneNote clients. OneNote didn't know what to do with URLs which had a "^" character in them, as many curious users discovered for themselves. When our app attempted to search the location for the sections it thought were in the notebook, it couldn't find any and proceeded to hide sections that were already downloaded from the user as it thought they didn't exist.
Thankfully, the OneDrive team quickly fixed this issue and we're thinking about updating our modern clients to fail more gracefully when given URLs like the ones returned by OneDrive.
On behalf of the OneNote team, I want to say we're sorry for any inconvenience or stress we might've caused! Thanks for sticking with us and being fans of the product we're building.
Also - huge thanks to /u/redarcher09 and /u/rannelvis whose diagnoses tipped us off to what was causing this problem. Without this feedback, there'd be a good chance of this issue still not being resolved.
Thanks again for the feedback and unprompted troubleshooting info. While the Product team might not always be super active on this subreddit, rest assured we're big time lurkers and really value your input. We have the best users! :)
Grant
OneNoteGem
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